Repetitive failure, feedback and the lost art of diagnosis

This paper highlights a growing problem as software systems become more and more tightly coupled and complex, that of poor diagnostic capability. Diagnosis has never been particularly sophisticated in software systems, often being an ad hoc process in which programmers receive no training. As a result, significant numbers of failures in modern systems cannot be diagnosed in the sense of being uniquely related to one or more faults and as such they continue to fail. As a result, modern software systems are unique amongst modern engineering systems in being characterised by repetitive and frequently avoidable failure. This paper discusses the strongly related issues of repetitive failure, feedback and diagnosis in a generally light-hearted way but makes a plea for diagnosis to be an essential feature of systems design. All engineering systems fail and this knowledge should be part of the software design process such that inevitable failures can be quickly related to the contributing fault or faults and the system corrected to avoid future re-occurrence. 1 Oakwood Computing, Oakwood, 11 Carlton Road, New Malden, Surrey KT3 3AJ, U.K. [email protected] and Computing Laboratory, University of Kent, UK